Last updated: August 2026
Terms of Service
Using JekaGo
By using JekaGo you agree to book only for legitimate travel, provide accurate passenger details, and honour the payment and cancellation rules shown to you at checkout.
Operator responsibilities
Operators must keep vehicle and route information accurate, honour confirmed bookings, board passengers on time, and comply with applicable transport regulations in their operating regions.
Payments & refunds
| Notice before departure | Minimum refund |
|---|---|
| 24+ hours before departure | 100% refund |
| 6-24 hours | at least 90% |
| 2-6 hours | at least 75% |
| Under 2 hours, before check-in closes | at least 50% |
| After check-in closes | No-show policy applies |
If JekaGo or your operator cannot provide the booked service, you may choose a suitable replacement or a full refund without a passenger cancellation charge.
We’ll show your exact refund amount before you confirm the cancellation. Full policy
Account suspension
JekaGo may suspend accounts that abuse the platform, attempt fraudulent payments, repeatedly cancel without cause, or misrepresent trip or vehicle information.
Referral program policy
Referral credit applies only after a referred passenger completes their first legitimate booking (or an approved JekaGo Ride driver completes onboarding). Referral rewards are designated for new passenger onboarding; credit is not awarded for returning users.
Changes to these terms
We may update these terms as the platform evolves. Continued use of JekaGo after changes take effect means you accept the revised terms.
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